PROPERTY MANAGER - 320 BAY

If you’re looking to take your hands-on, commercial property management experience to the next level, overseeing the day-to-day operations of a 400,000 square foot landmark office tower, then this may be the role for you. Built in 1931 and revitalized in 2021, 320 Bay Street is located in the heart of the financial district.

This is an exciting opportunity to join a dynamic and industry leading team, to build on your existing experience and enhance your skills in the Property Management field.

On a day-to-day basis, you will be responsible for:

• Financial and budgetary:
• Ensure the property is managed in accordance with the approved business plans and within operating/capital budgets.
• Work closely with the Leasing Department to manage the process for all new tenant space turnovers, move-ins and build-outs and review budgeted leasing projections to ensure expenses are allocated accurately.
• Provide direction to on-site staff and liaise with the Accounting Department to manage the accurate and timely processing of operating and tax expenses for the property.
• Prepare and manage annual operating budgets including revenue and expense control, capital plans and report on variances.
• Prepare various consolidated reports, e.g. annual budgets, monthly reports, quarterly reports, year-end adjustments, variance reports and operating cost reconciliation billings.
• Review tenant billings and year-end adjustments for accuracy and conformity with lease stipulations.
• Oversee A/R and ensure all rent cheques are received as per lease obligations.
• Approve and receipt purchase orders based on pre-determined thresholds.
• Tenant relations:
• Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions, both personally and through the on-site team.
• Oversee responses to after-hours tenant emergency requests to ensure the quality of service provided.
• Work closely with the General Manager and Head Office to anticipate and respond to the requirements of Owners/Stakeholders.
• Oversee the coordination of all tenant work to ensure compliance with building standards, including the final inspection of work.
• Best in class management:
• Take ownership for the application process for entering the property for consideration of awards by leading industry organizations such as BOMA and LEED for sustainability and green initiatives.
• Work alongside the Operations Manager to ensure the efficient operation of the property including compliance with government regulations; achievement of life safety/maintenance standards; and, source and implement innovative operational strategies while reducing costs.
• Work closely with the Operations Management Team to tender service and maintenance contracts periodically to ensure compliance with the Company’s policies.
• Work alongside the Operations Management Team to implement and monitor an effective property management and building maintenance program.
• Oversee the collection and review of tenant insurance certificates to ensure coverage complies with lease requirements.
• Provide direction and support to direct and indirect reports to ensure the timely achievement of financial and customer service goals within prescribed policies, procedures and standard business practices.

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To succeed, candidates must possess the following combination of education, experience and skills:

• 5+ years of progressive work experience in the commercial office and retail sector;
• Demonstrated success in managing employees directly with excellent motivational and people management skills;
• Completion of a post-secondary degree
• Attainment of a property management designation (i.e. RPA)
• Strong understanding of tenant leases
• Working knowledge of the Occupational Health & Safety Act (Ontario)
• Highly adept at building strong, professional relationships at all levels
• Above average communication skills – both written and oral
• Effective negotiation skills to influence and impact at all levels – senior management, peers, direct and indirect reports
• Highly capable of taking initiative and making recommendations
• Superior ability to handle multiple demands, cope with changing client needs and deliver successful results on target;
• High level of proficiency with MS Word, Excel and Outlook
• Working knowledge of Angus Anywhere Work Order system and JDE EnterpriseOne would be an asset

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